O’Connors has been proudly supporting Australian farmers for over 60 years, delivering industry‑leading agricultural machinery, precision farming solutions and trusted aftersales support.
We are seeking an experienced Service Manager to lead the Service Department at our Echuca dealership.
This is a leadership opportunity for someone who enjoys driving operational performance, developing people and delivering exceptional customer service.
About the Role
In this role, you will manage and develop the service team, providing leadership, training, and opportunities for growth.
You will also be responsible for building and maintaining strong relationships with new and existing customers to support business growth and ensure the successful day‑to‑day operation of the department.
Key Responsibilities
- Lead, manage and develop the Service team to achieve performance and engagement targets
- Manage day‑to‑day workshop operations, including job scheduling and technician allocation
- Drive productivity, efficiency and timely repair order completion
- Manage customer communication and satisfaction throughout the service process
- Oversee invoicing, warranty administration and repair order accuracy
- Ensure service manuals, systems, tools, equipment and vehicles are maintained to a high standard
- Drive service department growth through active promotion and customer engagement
- Prepare budgets, reports and performance reviews in collaboration with the Branch Manager
- Champion safety, compliance and O’Connors’ core values
What We’re Looking For
To be successful in this role, you will bring:
- Proven leadership and people management experience
- Strong operational and commercial skills in a workshop or service environment
- Excellent communication, organisation and customer relationship skills
- A proactive, solutions‑focused approach with strong attention to detail
- A commitment to safety, quality and continuous improvement
Experience in the agricultural industry is highly regarded; however, candidates from the automotive, truck or mining industries are strongly encouraged to apply.
What We Offer
- A long-term career with a reputable and growing agricultural business
- The opportunity to make a genuine impact and lead a high‑performing service team
- The chance to work with cutting‑edge equipment in a dynamic leadership role
- Employee benefits, staff discounts, and a supportive team culture
- Competitive remuneration that reflects your skills and experience, including a vehicle and phone
Ready to lead with confidence in your next role?
Join O’Connors and lead a high performing team, drive workshop excellence and deliver outstanding service to customers across the region.
This is a full‑time, ongoing position based at our Echuca dealership.
For more information or to apply, please contact:
m: 0417 491 685
