Service Manager
O’Connors has been proudly supporting Australian farmers for over 60 years, delivering leading agricultural machinery, precision farming technology and trusted aftersales support across regional Australia.
We are seeking an experienced and motivated Service Manager to lead our Service Department.
This is an exciting leadership opportunity for someone who enjoys developing people, driving operational performance and delivering exceptional customer service.
About the Role
Reporting to the Branch Manager, you will lead the Service Department and be responsible for ensuring strong team performance, customer satisfaction and achievement of key business objectives.
Key responsibilities include:
- Leading, mentoring and developing a high-performing Service team
- Managing workshop operations, scheduling and technician allocation
- Driving productivity, efficiency and timely completion of repair orders
- Building strong customer relationships and ensuring a positive service experience
- Overseeing warranty administration, invoicing and operational compliance
- Managing service department budgets and performance reporting
- Identifying opportunities to grow the service business and strengthen customer engagement
- Promoting a strong safety culture and commitment to O’Connors’ values.
About You
To be successful in this role, you will bring:
- Proven leadership and people management experience
- Strong operational and commercial skills within a workshop, service or technical environment
- Excellent communication and customer relationship skills
- The ability to motivate and engage a team to achieve results
- Strong organisational skills and attention to detail
- A commitment to continuous improvement, safety and quality outcomes
Experience in agriculture is highly regarded; however, candidates from the automotive, trucking, transport, heavy equipment, mining or related industries are encouraged to apply.
Why Join O’Connors?
- Lead a key department within a respected and growing organisation
- Competitive remuneration package including company vehicle and phone
- Employee benefits and staff discounts
- Ongoing leadership development and career progression opportunities
- A supportive and collaborative team culture
- The opportunity to make a genuine impact on business performance and customer outcomes
Apply Now
Take the next step in your leadership career with one of Australia’s leading agricultural machinery dealerships.
For a confidential discussion, contact our HR team on
0417 491 685
hr@jjoconnor.com.au.
